{"id":1206,"date":"2018-02-19T18:10:53","date_gmt":"2018-02-19T23:10:53","guid":{"rendered":"https:\/\/2018.greenville.wordcamp.org\/?p=1206"},"modified":"2018-02-19T22:15:00","modified_gmt":"2018-02-20T03:15:00","slug":"more-user-beginner-speakers","status":"publish","type":"post","link":"https:\/\/greenville.wordcamp.org\/2018\/more-user-beginner-speakers\/","title":{"rendered":"More User\/Beginner Speakers"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Kathy Drewien<\/h2>\n\n\n\n<figure class=\"wp-block-image\" style=\"width:243px\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/2018.greenville.wordcamp.org\/files\/2018\/02\/Kathy-Drewien.png?resize=243%2C243&#038;ssl=1\" alt=\"\" width=\"243\" height=\"243\" \/>\n    <figcaption>Kathy Drewien<\/figcaption>\n<\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">About Kathy<\/h4>\n\n\n\n<p>Kathy Drewien lives in Marietta, Georgia just outside of Atlanta. There she rescues abandoned, ugly, orphaned, broken, and non-productive websites for people and businesses who are ready for a change. She\u2019s an organizer of WordCamp Atlanta, runs a local WordPress Meetup in Marietta, and mentors other Meetups and WordCamps, too. And if that\u2019s not enough, she\u2019s also an organizer of WordCamp US. In her business coaching, Kathy practices what she preaches, and shares insights gleaned from years of observation and personal experience. She is all about forging meaningful connections and holds to the belief that nothing beats the power of in-person interactions for cementing relationships. Bear in mind, that whenever you\u2019re interacting with Kathy, you have her full attention. She enjoys working closely with people interested in evolving and growing and finds the process of facilitating the process gratifying. The true mentor that she is, Kathy doesn\u2019t hand out solutions on a silver platter; one needs to be committed to the process to derive full benefit. A bit of advice? Pay close attention to what Kathy says, because she\u2019s not the type to \u2018blow smoke\u2019 or pound you over the head with direction. If you\u2019re not paying attention or ready to receive, you can miss her subtle suggestions. Suggestions that if you grab hold of, and run with, can have life-changing effects on your perspective and by extension your business.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Title:\u00a0Hot Mess to Favorite Client: Transformation in 24-Hours<\/h4>\n\n\n\n<p>Your clients (prospective and active) are not telling you the truth. Maybe it\u2019s about a project that\u2019s gone off track or a website dream they envision. Or maybe they\u2019re not sharing their thoughts on ways their business could grow its sales or improve operations. By demonstrating your ability to be truly authentic at each step in the process, you can aim toward creating projects that are more collaborative and ultimately more successful. Learn why it&#x27;s critical to: &#8211; Restate, in your own words, your perception of the project. &#8211; Boldly ask, &quot;So, what do you want from me?&quot; &#8211; Authentically and directly tell the client what you want from them. &#8211; Test for client commitment and control.<\/p>\n\n\n<p>&nbsp;<\/p>\n\n\n<h2 class=\"wp-block-heading\">Brent Alexander<\/h2>\n\n\n\n<figure class=\"wp-block-image\" style=\"width:241px\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/2018.greenville.wordcamp.org\/files\/2018\/02\/brent-small.jpg?resize=241%2C241&#038;ssl=1\" alt=\"\" width=\"241\" height=\"241\" \/>\n    <figcaption>Brent Alexander<\/figcaption>\n<\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">About Brent<\/h4>\n\n\n\n<p>A designer turned developer, Brent takes a hands-on approach with many Engenius projects. When it comes to website design and functionality, Brent can both dream it and do it: his technical expertise and creativity shine as he drives our custom code (HTML, CSS, JavaScript, and PHP), integrations, and User Experience (UX) design. Finally, Brent works with our stellar website hosting service, WP Engine, to ensure that your website is secure and functioning at pace. When he\u2019s not working, Brent enjoys hanging out with his wife, working on his 1950\u2019s era home, catching up on his favorite shows, and reading the latest design blog posts.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Title:\u00a010 Things We&#x27;ve Learned In 10 Years Building Websites For Clients<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n    <li>Creating &amp; Following Systems<\/li>\n    <li>Selling Like A Consultant<\/li>\n    <li>Taking.a Content-First Approach<\/li>\n    <li>Mobile vs Desktop Usage<\/li>\n    <li>Gathering Content from Clients<\/li>\n    <li>Designing with Themes<\/li>\n    <li>Estimating &amp; Getting it Right<\/li>\n    <li>Making a Profit<\/li>\n    <li>Supporting Clients Post-Launch<\/li>\n    <li>Failing Quickly<\/li>\n<\/ul>\n\n\n\n<p>We will never be able to say we have arrived, but learning these 10 things has been asbsolutely essential to our success.<\/p>\n\n\n\n<p>Engenius is a digital marketing agency based in Greenville, SC. We demystify digital marketing and web design with straightforward strategies: giving you what you need and nothing you don\u2019t. 2018 marks the 10-year anniversary of Engenius. Learn more about us at\u00a0<a href=\"https:\/\/engeniusweb.com\/about\/mission\">https:\/\/engeniusweb.com\/about\/mission<\/a>.<\/p>\n\n\n<p>&nbsp;<\/p>\n\n\n<h2 class=\"wp-block-heading\">Lauren Jeffcoat<\/h2>\n\n\n\n<figure class=\"wp-block-image\" style=\"width:259px\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/2018.greenville.wordcamp.org\/files\/2018\/02\/laurenj.jpg?resize=259%2C259&#038;ssl=1\" alt=\"\" width=\"259\" height=\"259\" \/>\n    <figcaption>Lauren Jeffcoat<\/figcaption>\n<\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">About Lauren<\/h4>\n\n\n\n<p>Lauren has been building WordPress websites for almost a decade and is currently part of the OnTheGoSystems WPML Customer Support team. She enjoys creating WordPress websites and has worn many hats in the world of web development including Project Manager, Customer Service Representative, Account Strategist, and Web Designer. Originally from New England, she now lives in Surfside Beach, South Carolina. Lauren enjoys sharing her knowledge along with tips and tricks that she has learned either through furthering her education or personal experience. Lauren is the organizer of WordPress Meetup Myrtle Beach, a co-organizer of WordCamp Wilmington, a WordCamp Speaker and a lover of all things WordPress.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Title: Support Starts Here: How to go the extra mile to make and KEEP your customers happy<\/h4>\n\n\n\n<p>In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I\u2019ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes.<\/p>\n\n\n\n<p>I\u2019ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I\u2019ll discuss why it\u2019s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kathy Drewien About Kathy Kathy Drewien lives in Marietta, Georgia just outside of Atlanta. There she rescues abandoned, ugly, orphaned, broken, and non-productive websites for people and businesses who are ready for a change. She\u2019s an organizer of WordCamp Atlanta, &hellip; <a href=\"https:\/\/greenville.wordcamp.org\/2018\/more-user-beginner-speakers\/\">Continue reading <span class=\"assistive-text\">More User\/Beginner Speakers<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":7800695,"featured_media":1207,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[29],"tags":[],"class_list":["post-1206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-speakers"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/greenville.wordcamp.org\/2018\/files\/2018\/02\/second-3-user-beginner.jpg?fit=400%2C267&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8T678-js","_links":{"self":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/posts\/1206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/users\/7800695"}],"replies":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/comments?post=1206"}],"version-history":[{"count":48,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/posts\/1206\/revisions"}],"predecessor-version":[{"id":1274,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/posts\/1206\/revisions\/1274"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/media\/1207"}],"wp:attachment":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/media?parent=1206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/categories?post=1206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/tags?post=1206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}