{"id":1063,"date":"2018-02-17T13:30:43","date_gmt":"2018-02-17T18:30:43","guid":{"rendered":"https:\/\/2018.greenville.wordcamp.org\/?post_type=wcb_session&p=1063"},"modified":"2018-02-17T13:34:08","modified_gmt":"2018-02-17T18:34:08","slug":"support-starts-here-how-to-go-the-extra-mile-to-make-and-keep-your-customers-happy","status":"publish","type":"wcb_session","link":"https:\/\/greenville.wordcamp.org\/2018\/session\/support-starts-here-how-to-go-the-extra-mile-to-make-and-keep-your-customers-happy\/","title":{"rendered":"Support Starts Here: How to go the extra mile to make and KEEP your customers happy"},"content":{"rendered":"

In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I\u2019ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes.<\/p>\n

I\u2019ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I\u2019ll discuss why it\u2019s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.<\/p>\n","protected":false},"excerpt":{"rendered":"

In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I\u2019ll take poor customer service examples … Continue reading Support Starts Here: How to go the extra mile to make and KEEP your customers happy<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":8209547,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1520697600,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[985],"footnotes":""},"session_track":[1220119],"session_category":[],"class_list":["post-1063","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-user-beginner"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8T678-h9","session_date_time":{"date":"March 10, 2018","time":"11:00 am"},"session_speakers":[{"id":"985","slug":"lauren-jeffcoat","name":"Lauren Jeffcoat","link":"https:\/\/greenville.wordcamp.org\/2018\/speaker\/lauren-jeffcoat\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/1063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":2,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/1063\/revisions"}],"predecessor-version":[{"id":1065,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/1063\/revisions\/1065"}],"speakers":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/speakers\/985"}],"author":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wporg\/v1\/users\/lujeffcoat"}],"wp:attachment":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/media?parent=1063"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_track?post=1063"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_category?post=1063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}