{"id":1071,"date":"2018-02-17T13:30:23","date_gmt":"2018-02-17T18:30:23","guid":{"rendered":"https:\/\/2018.greenville.wordcamp.org\/?post_type=wcb_session&#038;p=1071"},"modified":"2018-02-17T13:31:20","modified_gmt":"2018-02-17T18:31:20","slug":"how-to-get-better-support","status":"publish","type":"wcb_session","link":"https:\/\/greenville.wordcamp.org\/2018\/session\/how-to-get-better-support\/","title":{"rendered":"How to Get Better Support"},"content":{"rendered":"<p>In this talk, using years of experience helping users in both free and premium plugin support, Ben will take you through what makes a good support request, how you can create better support requests, and how good support requests make WordPress better for everyone.<\/p>\n<p>Do you know that there&#8217;s a link between your support tickets and better documentation? Do you find yourself frustrated at developers and support reps who can&#8217;t seem to diagnose issues arising from their plugins or themes? Do you want to find better answers to your support questions, more quickly? Plus, the two-minute method of solving +50% of your support requests before you even send them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this talk, using years of experience helping users in both free and premium plugin support, Ben will take you through what makes a good support request, how you can create better support requests, and how good support requests make &hellip; <a href=\"https:\/\/greenville.wordcamp.org\/2018\/session\/how-to-get-better-support\/\">Continue reading <span class=\"assistive-text\">How to Get Better Support<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":8613180,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1520704800,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[987],"footnotes":""},"session_track":[1220119],"session_category":[],"class_list":["post-1071","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-user-beginner"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8T678-hh","session_date_time":{"date":"March 10, 2018","time":"1:00 pm"},"session_speakers":[{"id":"987","slug":"ben-meredith","name":"Ben Meredith","link":"https:\/\/greenville.wordcamp.org\/2018\/speaker\/ben-meredith\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/1071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":2,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/1071\/revisions"}],"predecessor-version":[{"id":1074,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/1071\/revisions\/1074"}],"speakers":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/speakers\/987"}],"author":[{"embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wporg\/v1\/users\/benmeredithgmailcom"}],"wp:attachment":[{"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/media?parent=1071"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_track?post=1071"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/greenville.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_category?post=1071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}